Overview
The Facilities Associate will perform general maintenance services and repairs across a 250,000 sq ft corporate office environment and the surrounding exterior grounds using technical skills in carpentry, electrical, plumbing, painting, and HVAC systems.
Responsibilities
• Conduct routine walk-throughs and inspections of all facilities to ensure optimal conditions, organization, and professional aesthetics. Identify and report any safety discrepancies or repair needs to Supervisor
• Perform daily inspections of external campus via small engine vehicle transportation to ensure curb appeal meets AM Best's seasonal standards; report safety discrepancies and/or repair requirements to Supervisor, (e.g. clearing of trees, lawns, plants, shrubs, debris, correct exterior damage, etc)
• Execute a variety of physical tasks, including moving office furniture, managing trash disposal, lifting items over 50lbs., custodial duties, and maintenance tasks that may require ladders, scaffolding, or chemical agents
• Serve as a subject matter expert in the maintenance of corporate vehicles, overseeing tasks such as car washes, oil changes, refueling, and thorough interior and exterior inspections. Report mileage discrepancies to the Supervisor
• Assist maintenance staff in liaising with various departments through multiple communication channels (email, Teams, text, help-desk ticket system, and phone) to ensure exceptional customer service and timely/accurate communication
• Ensure below-grade level and maintenance managed basement compartments are kept clean and organized
• Perform seasonal snow removal responsibilities including shoveling/clearing off snow from sidewalks/staircases and applying snow melt treatments
• Maintain accountability and inventory for assigned tools and equipment
• Perform other facilities related duties as periodically assigned by department management group
Apprenticeship Responsibilities:
• Assist the Supervisor, Corporate Facilities Services and Sr. Facilities Mechanic Technician in a variety of tasks, including carpentry, electrical work, plumbing, installations, organization, repairs, and reporting
• Provide support to Sr. Facilities Mechanic Technician troubleshooting basic non-licensed plumbing problems; (eg. clogged toilets, flushometers), and non-licensed electrical problems, (eg. replacement of fuses, bulbs, ballasts, and/or switches)
• Help diagnose issues with defective equipment, furniture, and machinery. Conduct online research for necessary parts and submit procurement requests to the supervisor for approval
• Collaborate with maintenance staff to assess and address maintenance needs for small engine equipment, including ATVs, tractors, Gators, Polaris vehicles, and cargo vans
• Aid Assist maintenance staff in coordinating repair and installation schedules with third-party service providers
Qualifications
• High School Diploma required. Related Degree from a Technical School or Accredited College is preferred
• Minimum 1 year experience and/or comparable coursework experience achieved from technical academia
• Professional certifications in Facilities and/or Building Management a plus
• Knowledge of basic mechanical skills
Skills
• Proficient in Microsoft Office products, (e.g Word, Excel, Outlook, PowerPoint)
• Strong written and verbal communication skills
• Excellent problem-solving abilities and attention to detail
• Maintain a polished, groomed appearance and professional disposition
• Ability to adapt to new technologies and learn quickly in a fast-paced environment
• Meets physical requirements for role including but not limited to: stooping, standing, walking, pulling, climbing, and the ability to lift/carry heavy loads of 50 lbs. or more
• Maintain a discipline and willingness to do what needs to be done with a desire to grow and take on ever increasing responsibility
• Valid driver's license with a responsible driving record
• Ability to safely operate small power tools, equipment, and small engine vehicles, (gator, Polaris, snowplow, drills, saws, forklift, etc)
• Wear required AM Best maintenance apparel and always present a professional image and attitude with AM Best team members, contractors, and third-party providers
• Emergency Rotation - Regularly available on nights and weekends for emergency service requests
SPECIAL REQUIREMENTS:
During the emergency service request, time and a half will be paid for hours worked. A flat hourly travel rate for unusually long distances (in excess of 90 miles) to and from the office will be considered for the emergency call
